How we ship: we utilise a couple of reputable door-to-door courier services for delivery in South Africa.
Shipping rates: shipping within South Africa is a flat rate of R80 for standard delivery (48 - 96 hours) and a flat rate of R120 for overnight courier.
Shipping of made-to-order items: unless specified, all of our products are made-to-order. Unless a product is in stock, our lead time before dispatch is approximately four weeks. This is because all of our products are handmade and hand-painted.
Shipping of in-stock items: if you order an in-stock item, unless otherwise communicated, it will be dispatched for delivery within one business day following order confirmation.
Order collection: if you're in Cape Town and you'd prefer to arrange collection of your order, just select the order collection option at checkout. Please contact us before collection to arrange a suitable time; we can't guarantee that we will be available if you don't do so.
Gift vouchers: gift vouchers are delivered digitally, and thus shipping is never charged for these items.
Pottery workshops: if you purchase a seat on one of our pottery workshops, your order confirmation email will serve as your ticket and there will be no shipping charged at checkout. After the workshop has concluded, you can decide whether you would like to pay to have the items you've crafted shipped to you, via standard or overnight shipping, or if you would prefer to collect from us at the workshop venue.